Peritech's-Blog

PerITech Solutions

- Monday, November 25, 2013

PerITech Solutions  By Kevin Dowdy



Welcome to perITech and our newly redesigned web site and my first blog posting. I want to tell you what to expect from our team and blog postings. Every employee from each technical discipline (voice, data, security, infrastructure and video presentation) will be posting something they have recently encountered. You will see everything from quick tech tips, cost reduction ideas, new product announcements, best practices, major updates from our partners, information on bugs/ fixes, and virus alerts. 


While we take our clients technology needs and business challenges very seriously, we also have a philosophy here at perITech to work hard, play hard and make it fun, therefore on occasion you may see a joke, notable quote or words of wisdom apropos to current affairs. We hope you like what you see and will come back frequently to get the information you need to stay abreast of today’s technology.


I am often asked what our name, perITech means or where it originated, it is a "portmanteau" from the Latin word PERITUS, which means EXPERT, combined with TECHNOLOGY, which gave us the added ability to emphasize IT as in Information Technology. PerITech is all about helping our clients succeed, doing what is right and in the best interest of our clients, charging a fair price, recommending best of breed technologies that will provide a return on investment, while implementing best practices and proven methodologies to ensure lower total cost of ownership.


Have a great and safe holiday week!

Kevin  

A Person’s #1 Reason for Not Trying Your Service

- Friday, October 18, 2013

A Person's #1 Reason For Not Trying Your Service  By LeighAnne Turner



People are busy. Anything outside of the normal work flow is considered “extra work”, even if it’s intended to be a time saver. We first fix the problems that will be the biggest boost to our bottom line and everything else comes second.  The barriers of switching services, platforms or anything they may have “made due” with in their business can be overcome by looking into the lens of your customer and visualizing the potential benefits that they would receive. It’s not enough to “be better” or claim to have the ultimate money saving service. Busy people live in the here and now with a third eye glancing at tomorrow.  They want to solve tomorrow’s issues, but they need to confidently resolve what today holds first. 


This article by Tara Hunt, a social media strategist, researcher, author and speaker makes suggestions on how to acknowledge the cost of switching and offers solutions for addressing such costs that impart a more intrinsic business and unequivocal customer service experience.  It also delves deeper into a pressing question of whether we should be selling the solution…or the problem. Aside from good practice management, coming from a customer approach is a great way to differentiate between what’s most important and what gets tossed on an incidental or secondary “to do” list.