Lessons From Southwest Airlines

- Tuesday, December 24, 2013

Book Review  By LeighAnne Turner

I just finished reading a fantastic book that everyone in a position of leadership should consider investing time to read.  “Lessons In Loyalty: How Southwest Airlines Does It-An Insider’s View is written by former Southwest Airlines employee, Lorraine Grubbs-West. Southwest Airlines is considered one of the top 5 best companies to work for with an employee turnover rate of less than 10%! Through her years working in the Marketing department, Lorraine has gained an understanding of the inner methodology of Southwest Airlines and their success over the past 30 years.

What can you learn from a company that has been recognized for such excellent and consistent customer service?  It all starts with the inside of your organization and spreads outward to the public.  Employees want to learn and grow in their roles and not stagnate.  It is the responsibility of those in management and leadership roles to facilitate that growth. The result is a corporate ethos, like that of Southwest Airlines, that creates a culture of trust and cooperation. It is that cooperation and trust that manifests an attitude of hard work, effort and teamwork within the entire organization. The book is broken down into 9 Loyalty Lessons that are essential to a cohesive atmosphere.

  • Hire Attitude-Train Skills - The principle of hiring nice because you can’t train nice. This means choosing employees who can get along with others, who are respectful, want to be at their job and make efforts to innovate. These people should have values that match the organization.


  • Immerse everyone in the Culture Immediately - Establish an environment that enables employees to identify with the organization and makes them feel valued.


  • Keep ‘Em Learning- There should be professional development opportunities for all employees that has an emphasis on providing training opportunities that promotes the expertise and experience of the leaders.


  • People Give as Good as They Get - Cultivating an insight into the importance of finding value while recognizing and appreciating employees in a systemic manner.


  • Find the Kid in Everyone - Empowering employees to have fun while communicating with customers.


  • Do More with Less - Invest in keeping employees busy. Why? Because being busy contributes to people feeling needed and valued within the organization.


  • Luv ‘Em in the Tough Times – Take care of employees when they are personally going through difficult times.. We ALL hit those times where life just seems to beat you down. Build them up rather than tear them down.


  • Do What’s Right - Do the right thing even when it is not by the book.


  • Nurture the Corporate Family - Develop a sense of family and realize that people are a part of something much larger than themselves. This results in a team that will continually work together towards a focused goal.    

  • This was an excellent book written with a creative and unique perspective from someone who knows firsthand the inner workings of that organization. The 9 insights that are highlighted can be practical lessons for promoting a culture that encourages productivity, hard work and overall success.

Book Promotion commented on 23-Jun-2017 01:31 PM
Fantastic! Thanks :)
Darrin commented on 10-Jul-2017 10:41 AM
Would love to perpetually get updated outstanding blog!

my site ...Sell More Online
Ventura IT commented on 07-Aug-2017 02:10 AM
Hi i am kavin, its my first time to commentinganyplace, when i read this paragraph i thought i could also make comment due to thissensible post.
Marcelo commented on 09-Aug-2017 12:26 PM
Hi everyone, it's my first visit at this web site, and
piece of writing is actually fruitful designed for me, keep up posting such articles.
Virtua Girls commented on 16-Aug-2017 03:29 AM
A striptease is a sensual or exotic [url=""]virtua girl hd[/url] dance in which the entertainer slowly undresses, either partially or entirely, in a sexy and sexually suggestive way. [1] The individual who performs a striptease is commonly referred to as a "stripper" or exotic dancer.In Western nations, the locations where erotic dances are performed on a regular basis are now generally called strip clubs, though they may be performed in locations such as pubs (especially in the UK), theaters and music halls. Sometimes, a stripper may be hired to carry out at a bachelor or bachelorette celebration. In addition to offering adult home entertainment, stripping can be a type of sexual play between partners. This can be done as an unscripted event or-- possibly for an unique event-- with sophisticated preparation involving fantasy wear, music, unique lighting, practiced dance relocations, or unrehearsed dance moves.Striptease includes a sluggish, sensuous undressing. The stripper may extend the undressing with postponing strategies such as the using of additional clothing or putting clothes or hands in front of simply undressed body parts such as the breasts or genitalia. The focus is on the act of undressing in addition to sexually suggestive movement, instead of the state of being undressed. In the past, the efficiency often finished as soon as the undressing was ended up, though today's strippers normally continue dancing in the nude. [2] [3] The outfit the stripper wears before disrobing can form part of the act. Sometimes, audience interaction can form part of the act, with audience advising the stripper to get rid of more clothing, or the stripper approaching the audience to engage with them.Striptease and public nudity have undergone legal and cultural restrictions and other visual factors to consider and taboos. Limitations on places might be through place licensing requirements and restraints and a wide variety of nationwide and regional laws. These laws vary significantly around the world, as well as between different parts of the same country.H. L. Mencken is credited with creating the word ecdysiast-- from "ecdysis", meaning "to molt"-- in reaction to a demand from striptease artist Georgia Sothern, for a "more dignified" method to describe her profession. Gypsy Rose Lee, among the most famous striptease artists of perpetuity, authorized of the term.
kamagra commented on 02-Sep-2017 12:50 PM
Also, they have ruled the market due to their anatomical constructions of shoes that make the shoes anti-stress
with special shock absorption system. The Unitron website includes detailed description of the features and benefits from this product.
Toe Size: The right shoe will not only fit well but will also be flexible
in the toe area, with enough space for your feet to relax,
without being pinched in very tight.
diamond jewelry commented on 27-Sep-2017 07:13 AM
When the diɑmond is mounted, you have to be not
capable of ѕeeing іts bߋttom part. You can finish a selection from
the good selection available because it an individuɑl with
all the fɑmous accessories which search good with whatever you have on. Before indulging in this activity though, knoѡ
your real diamonds first and protect yourself from
fake ones.
web design commented on 19-Oct-2017 10:31 PM
Ιf some one needs еxpert view on the topic of blogging after that i aԀviѕе him/her to
go tο see this blog, Keep up the good wⲟrk.
weight loss plan commented on 08-Dec-2017 11:26 PM
Content is what it's all about folks and this is what I call fine content. The information here is equally engaging and useful. This would make a good resource for someone seeking content ideas.
alkaline diet commented on 31-Dec-2017 08:10 AM
This is excellent subject material. One of the best posts We've found today. Carry on the great work.
Qolsys Wireless Alarms commented on 03-Feb-2018 07:06 PM
This is really helpful! Hard to find this type of information anymore. Not clear why. I do have several questions but want to re-read first before typing something really dumb. Thanks again.
Eleanore commented on 12-Feb-2018 05:10 PM
Hmm is anyonje else having problems with the images on this blog loading?
I'm trying to figure out iff its a problesm on mmy end or if it's
the blog. Any feedback would be greatly appreciated.
Stefan Sawatzky commented on 23-Feb-2018 08:19 PM
Hey I am doing a paper on this topic. What was the resource when you do your research? Is there some way you could give me some hints on where to begin my research and I could send you an email? This was very useful! Jane-
Lucilla Rayford commented on 28-Feb-2018 12:54 PM
Hey I am doing a paper on this specific topic. What was the most valuable source when you do your research? Is there some way I could send you an email and you could give me some hints on where to start my research? This was very useful! Jennifer-
Stefan Sandling commented on 06-Mar-2018 12:49 AM
What part of your research study did you discover the most tough? I am doing a job at school on a really comparable subject and I would like to ask you a couple concerns about research study product.
Paul Loves Lyric Wireless Security Systems commented on 08-Mar-2018 10:56 PM
I have been looking into this subject for almost two weeks now and this is the very first page that actually adds up. Why is it so difficult to access quality data with regards to protection these days? Definitely appreciate the time you invested getting your concepts into words so amateurs such as me personally can certainly take action. Could there be a part two on your blog? Thanks again!
Paul Loves Lyric Wireless Security Systems commented on 09-Mar-2018 12:33 AM
I have been investigating this theme for around two weeks at this point and this is actually the first posting that truly is sensible. How come it's really hard to gather effective information regarding security and safety these days? Absolutely respect the effort you invested getting your concepts into words so first-timers such as me personally will be able to take a step. Could there be a part 2 with your article? Thanks again!
Loraine Joy commented on 26-Mar-2018 10:05 PM
What was the most valuable source when writing this report, you used? I have a project at school that's on a topic that is similar and I am searching for advice regarding where to begin my research. Thank you for the help!
Paul Loves Wireless Alarm Systems commented on 17-Apr-2018 08:45 PM
I've been exploring this subject for about 3 weeks now and this is really the very first blog which actually makes sense. How come it's so difficult to access reasonable information involving security these days? Certainly understand the effort you spent getting your concepts in to words so first-timers like me personally may take a step. Could there be a part 2 on your blog? Thank you again!
2GIG Wireless Alarms commented on 30-Apr-2018 09:03 AM
I've been researching this topic for almost 3 weeks now and this is actually the first page which seems sensible. How come it's really hard to gather quality advice regarding security and safety these days? Definitely respect the effort you invested placing your thoughts in to words so first-timers such as myself can certainly take action. Will there be a part two on your blog? Many thanks!
Unknown commented on 14-May-2018 08:35 PM
Hi there, I wish for to subscribe for this weblog to obtain hottest updates, so where can i
do it please assist.
Dot Compagno commented on 21-May-2018 08:37 AM
Hello everyone. Just wanted to pass on this fantastic article supporting women in the motor industry. Please lend you support where you can to this and the #metoo campaign. Thanks
Malcolm Kneisel commented on 22-May-2018 12:51 PM
Hi everyone. Just wanted to pass on this fantastic article on how to sell your company and obtain some benefit for all the hard work and effort you have put in. Enjoy.
Paul Loves Honeywell LYNX commented on 22-May-2018 06:01 PM
I have been researching this issue for about 3 weeks now and this is actually the 1st blog that truly makes perfect sense. How come it's so hard to find good knowledge when it comes to protection these days? Certainly understand the time you invested getting your concepts in to words so rookies similar to me will be able to take a step. Maybe there is a part two for your article? Thanks again!

Post a Comment

Captcha Image

Trackback Link
Post has no trackbacks.